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RETURN & EXCHANGE




Thank you for shopping with Aheray. Our online shop offers unique fashion products from our independent designers with high quality and reliable production. Our QC team will inspect each product before packaging in order to ensure maximum customer satisfaction.

At Aheray, our customers' satisfaction is what we strive for. We're sorry if you are not completely satisfied with your purchase, but don't worry you can easily return and get a refund. Please do not hesitate to Contact Us by email at support@aheray.com. We will do our best to meet your demand.



PRECONDITIONS FOR RETURN & EXCHANGE

-Eligible items can be returned or exchanged within 14 days of receipt of the original order.

-Items must be unused, undamaged and in original packaging and ensure that all articles in the package are intact. If not, the customer is responsible for all incurred fees and no refund will be issued.



PLEASE NOTE

-We do not accept the return method of cash on delivery. If it is sent, the return will be rejected.

-Final sale items, promotions, freebies are not eligible for return or exchange.



RETURN POLICY

-In the case of the Aheray's responsibility, we will be responsible for the shipping fee both ways (to and from our warehouse).

-In the case of the customer's responsibility, customer will be responsible for the shipping fee both ways (to and from our warehouse).

-The refund or exchange will be made once the warehouse have received the return.

Aheray’s Responsibility: incorrect order or defective order

Customer’s Responsibility: wrong selection of products or unwanted items



RETURN/EXCHANGE PROCESS

Step1: Request a return or an exchange, please contact our Customer Service.

Step2: Select the type of return problem on the contact us page, providing the order number and your email as required, our customer service team will contact you.

Step3: Prepare your package and pack your merchandise and all its contents (including box and dust bags) securely.

Step4: Deliver your package. Make sure you get a receipt and code for tracking your parcel online.

We’ll pop you an email as soon as your return has been processed.



REFUND

Refunds will be processed within 3 – 12 business days upon receiving your return at the warehouse. If it has been longer than two weeks, please Contact Us.

The refund will be made via the same payment method used to make the purchase.


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